Nail Fungus

The other day we had a client come in and have a pedicure. Our nail tech noticed that her nails looked abnormal. We explained that we cannot use our nail polishes on her and that she would have to purchase the polish that she wanted. The customer became a little mad and intolerable. She said, "I have had many pedicures and NONE of them had ever mentioned this before!"
Our nail tech simply said, "this is our policy. We do our best to be as clean and disease free as possible. And this is the difference between our professional place and others."
By the end of the pedicure the client was so happy with our place and our nail tech. She loved her pedicure and our practices at The Waterfront Spa and Salon.

If you may have a nail fungus, look up the uses of Vick's Vapor Rub. It works wonderfully for nail fungus.

Core Concepts and Goals of The Waeterfront Spa and Salon

Last night we had a wonderful gathering of the minds at The Waterfront Spa and Salon.
We discussed our core concepts, strengths and goals. We always try to have the best customer service, atmosphere, and skills. We believe that these are our core strengths:
Comfortable
Great Customer Service
Friendly
Great Service
Pleasurable
Work Well as a Team
Clean
Reliable.

I have explained to my staff that every spa/salon in town is offering the same services as we are. We have to offer the best in hospitality and personality along wth great technical skills.

A smile goes a long way.

We have a great team at the spa/salon.

Weddings

This past Saturday we had a wonderful wedding party in here. There were about 6 of them. I actually stopped doing wedding parties because we are fully booked with out them and sometimes brides can be mean along with their mothers. So I decided after one of my employees was in tears do to a bride. That was the end of us doing bridal parties.
This group of girls that came in were WONDERFUL!!!!!
The bride was so laid back and easy going, along with the mother and the rest of the bridal party. It made our day GREAT!!!!
We love happy people.
And the hair that Malinda, Raina, and Shaney did was really really good. I give them credit for doing all of the updos and having everyone in the salon area. GREAT job girls.

Moral of story.

Be a nice bride and mother of the bride. No one likes a bitchy bride or person.

Our Emails

We send out weekly emails to everyone at on our client list that signs up. We do this to offer specials to our clients. We know that everyone needs a spa day, but can't always afford to come in as needed. We love to offer our clients great specials as a thank you for your business.

I know some of our clients get annoyed by this or may feel we are desperate for business. I am sorry you feel this way. And I hope I can change your mind on why we send emails.

I also hear all of the time how happy people are when they receive the email. It reminds them to book an appointment or purchase a gift certificate for a loved one. I have also heard that without this couplon I may not be able to afford to come in all of the time to receive my spa/hair services.

We love our clients and are happy to have them and keep them.

Think of the emails as a reward for being such a great person.

If you feel that the emails are annoying please click on the unsubscribe button.

Thank you,
Patrick Stanislawczyk

Nice Clients

I just got off the phone with a wonderful women. She and her husband are coming in for their anniversary. She is booking a facial. She is so nice and friendly. It makes my day when we get nice, understanding customers.
But when they are mean. They are MEAN!!!!
I have never understood why people are mean and hateful. You honestly get no where in life. All you get are people talking about you behind your back that you are a mean and hateful person.

Thank you to all of our wonderfully nice clients. It means so much to us at The Waterfront Spa and Salon.

We know we make mistakes at the spa/salon. We just ask for our clients to be understanding. We try our best to accomodate our clients, but sometimes we screw up.

Thanks,
Patrick Stanislawczyk

Email Blasts

Here at The Waterfront Spa and Salon we are always trying to treat our customers right. If you join our email list we send out wonderful specials that let you enjoy the spa at a reduced rate.
You may also book and purchase gift certificates online. We also confirm all of our appointments via email.
It is a great innovative system that we have.
You may go to www.waterfrontspa.com to sign up for our email blasts.
If you really do not want the email blasts you may unsubscribe. However, you may still book and purchase gift certificates online and receive your appointment reminders.

Start blogging again!

I am back to blogging.  I will doing my best to update this blog as much as possible.

The Waterfront Spa and Salon is doing great!  We have wonderful employees that are working hard to make your services with us as enjoyable as possible.

Client Feed Back

One of the best ways for us to grow as a business is to receive very positive feedback and also constructive criticism.  I love to receive letters telling me how their experience was at our spa/salon.  I received one the other day from a friend telling me about each of her services.  The facial, massages, and pedicures.  She mentioned one thing that really thought I should know and should be improved upon.

I am so appreciative of this.  She said it in the nicest way and she said that she would continue to come to our spa and salon.

I would love to receive more letters like this one.  We can get most anything we want in the life.  It is just how we ask for it.  And usually with a big smile helps.

Volunteer

I have always tried my best to volunteer when I can.  As a college student I worked for Americorps, which is a division of the Peacecorps, and now I volunteer my time to a wonderful organization,  The Betty Puskar Breast Cancer Center.  

For the past 4 years I have chaired an event known as The Betty Puskar Breast Cancer Fashion Show.  It is absolutely a wonderful event.  Women of all ages come to enjoy and donate money to our organization.  We have cocktails, raffles, food, and fashion.

Although this event stresses me out, I have to say the night of the event makes it all worth the work we put into it.  The hi-lite of the evening is where we have breast cancer survivors as models and they walk the catwalk and we announce how long they have been a survivor.  The crowd goes wild and claps and shouts.  It honestly brings tears to your eyes.  If you are in the Morgantown, WV area and would like to join us.  The event is on Wednesday, October 8 at Lakeview Resort.  

If you ever get a chance to volunteer your time or money, try to.  It will make you feel like a million bucks.

Great Gift Ideas

A spa/salon gift certificate is always a great gift to give.  I honestly run into people all over town that tell me, "all I want for Christmas is a gift certificate to the Waterfront Spa and Salon".

This makes me so happy.  They have either visited us before and had a terrific time or a friend has told them about our spa.  Lets face it.  Everyone needs a day of pampering and relaxation.

While thinking about gifts I came up with a wonderful concept.  It is called a "Gift on the Go".

All you have to do is come in pick out a manicure, pedicure, facial, or massage and you receive a beautiful candle, small gift and the gift certificate for that service and it all comes in a beautiful Waterfront Spa and Salon gift box.  It is already wrapped and ready to give as a gift.   We can even get you a card to go along with it.  These "Gifts on the Go" range from $77.00 to $100.00.

The person you purchase it for will think you are the best.

We are trying to make things easier for your gift giving.

Customer Testimonial

 Yesterday I received a very nice letter from a client.  You never know what is going to be in the letter.  Be it good or bad I try to take it all in and learn from it.

Here is what the letter stated.

Dear Patrick,

I am writing to commend you on the wonderful job you are doing at the Waterfront Spa/Salon.

I was there today for a massage, facial, pedicure, and haircut (my husband got me a gift certificate) and I was slightly apprehensive because I'd heard how nice the spa was.  I assumed that meant it would be snobby, but I was so wrong!  Your staff is genuine, warm, inviting, and definitely talented.  I've been to several other salon/spas in the area and yours is hands down the classiest.  Any interior can look beautiful, the people at your spa re the reason I will be back.  Tammy, Julie, Anita and Jessica Hill (along with the receptionist) make their customers feel wanted and everyone can enjoy that!  They also speak well of one another which is hard to find, but so refreshing and again, classy.  Thank you so much for a wonderful day.

This letter was the nicest thing this lady could have done for me.  The one thing I want out of our spa is happiness and for you to feel comfortable.  It is also great for all of the staff to see it in writing that all of their hard work pays off and we were able to make at least one person happy on that given day.  Great job to all of our staff at The Waterfront Spa and Salon