Nail Fungus

The other day we had a client come in and have a pedicure. Our nail tech noticed that her nails looked abnormal. We explained that we cannot use our nail polishes on her and that she would have to purchase the polish that she wanted. The customer became a little mad and intolerable. She said, "I have had many pedicures and NONE of them had ever mentioned this before!"
Our nail tech simply said, "this is our policy. We do our best to be as clean and disease free as possible. And this is the difference between our professional place and others."
By the end of the pedicure the client was so happy with our place and our nail tech. She loved her pedicure and our practices at The Waterfront Spa and Salon.

If you may have a nail fungus, look up the uses of Vick's Vapor Rub. It works wonderfully for nail fungus.

Core Concepts and Goals of The Waeterfront Spa and Salon

Last night we had a wonderful gathering of the minds at The Waterfront Spa and Salon.
We discussed our core concepts, strengths and goals. We always try to have the best customer service, atmosphere, and skills. We believe that these are our core strengths:
Comfortable
Great Customer Service
Friendly
Great Service
Pleasurable
Work Well as a Team
Clean
Reliable.

I have explained to my staff that every spa/salon in town is offering the same services as we are. We have to offer the best in hospitality and personality along wth great technical skills.

A smile goes a long way.

We have a great team at the spa/salon.

Weddings

This past Saturday we had a wonderful wedding party in here. There were about 6 of them. I actually stopped doing wedding parties because we are fully booked with out them and sometimes brides can be mean along with their mothers. So I decided after one of my employees was in tears do to a bride. That was the end of us doing bridal parties.
This group of girls that came in were WONDERFUL!!!!!
The bride was so laid back and easy going, along with the mother and the rest of the bridal party. It made our day GREAT!!!!
We love happy people.
And the hair that Malinda, Raina, and Shaney did was really really good. I give them credit for doing all of the updos and having everyone in the salon area. GREAT job girls.

Moral of story.

Be a nice bride and mother of the bride. No one likes a bitchy bride or person.

Nice Clients

I just got off the phone with a wonderful women. She and her husband are coming in for their anniversary. She is booking a facial. She is so nice and friendly. It makes my day when we get nice, understanding customers.
But when they are mean. They are MEAN!!!!
I have never understood why people are mean and hateful. You honestly get no where in life. All you get are people talking about you behind your back that you are a mean and hateful person.

Thank you to all of our wonderfully nice clients. It means so much to us at The Waterfront Spa and Salon.

We know we make mistakes at the spa/salon. We just ask for our clients to be understanding. We try our best to accomodate our clients, but sometimes we screw up.

Thanks,
Patrick Stanislawczyk

Email Blasts

Here at The Waterfront Spa and Salon we are always trying to treat our customers right. If you join our email list we send out wonderful specials that let you enjoy the spa at a reduced rate.
You may also book and purchase gift certificates online. We also confirm all of our appointments via email.
It is a great innovative system that we have.
You may go to www.waterfrontspa.com to sign up for our email blasts.
If you really do not want the email blasts you may unsubscribe. However, you may still book and purchase gift certificates online and receive your appointment reminders.

Start blogging again!

I am back to blogging.  I will doing my best to update this blog as much as possible.

The Waterfront Spa and Salon is doing great!  We have wonderful employees that are working hard to make your services with us as enjoyable as possible.

Happy Birthday Mom!

I have been working the front desk a little more these days, which is good.  I am able to meet more of our clients and talk with all of the employees.  This past Saturday a daughter brought her Mother into the spa.  It was a total surprise to the mother.  The entire family had purchased her a day of beauty and pampering.  She had a manicure, pedicure, facial, massage, and a new haircut.  She donated her long hair to Locks of Love.  To say the least the lady was so happy at at the end of her day.  We took about 9 inches off of her hair and gave her a new modern cut.  She looked wonderful.  However, this was not the end for the lady.  Her family had a limo waiting for her and they all went out to dinner.

This made my day when I found out what her family had done.  I love it when people come to our spa and enjoy our surroundings.  We have a great staff and spa to take care of everything you need.

Client Feed Back

One of the best ways for us to grow as a business is to receive very positive feedback and also constructive criticism.  I love to receive letters telling me how their experience was at our spa/salon.  I received one the other day from a friend telling me about each of her services.  The facial, massages, and pedicures.  She mentioned one thing that really thought I should know and should be improved upon.

I am so appreciative of this.  She said it in the nicest way and she said that she would continue to come to our spa and salon.

I would love to receive more letters like this one.  We can get most anything we want in the life.  It is just how we ask for it.  And usually with a big smile helps.

Customer Testimonial

 Yesterday I received a very nice letter from a client.  You never know what is going to be in the letter.  Be it good or bad I try to take it all in and learn from it.

Here is what the letter stated.

Dear Patrick,

I am writing to commend you on the wonderful job you are doing at the Waterfront Spa/Salon.

I was there today for a massage, facial, pedicure, and haircut (my husband got me a gift certificate) and I was slightly apprehensive because I'd heard how nice the spa was.  I assumed that meant it would be snobby, but I was so wrong!  Your staff is genuine, warm, inviting, and definitely talented.  I've been to several other salon/spas in the area and yours is hands down the classiest.  Any interior can look beautiful, the people at your spa re the reason I will be back.  Tammy, Julie, Anita and Jessica Hill (along with the receptionist) make their customers feel wanted and everyone can enjoy that!  They also speak well of one another which is hard to find, but so refreshing and again, classy.  Thank you so much for a wonderful day.

This letter was the nicest thing this lady could have done for me.  The one thing I want out of our spa is happiness and for you to feel comfortable.  It is also great for all of the staff to see it in writing that all of their hard work pays off and we were able to make at least one person happy on that given day.  Great job to all of our staff at The Waterfront Spa and Salon