Core Concepts and Goals of The Waeterfront Spa and Salon

Last night we had a wonderful gathering of the minds at The Waterfront Spa and Salon.
We discussed our core concepts, strengths and goals. We always try to have the best customer service, atmosphere, and skills. We believe that these are our core strengths:
Comfortable
Great Customer Service
Friendly
Great Service
Pleasurable
Work Well as a Team
Clean
Reliable.

I have explained to my staff that every spa/salon in town is offering the same services as we are. We have to offer the best in hospitality and personality along wth great technical skills.

A smile goes a long way.

We have a great team at the spa/salon.

Weddings

This past Saturday we had a wonderful wedding party in here. There were about 6 of them. I actually stopped doing wedding parties because we are fully booked with out them and sometimes brides can be mean along with their mothers. So I decided after one of my employees was in tears do to a bride. That was the end of us doing bridal parties.
This group of girls that came in were WONDERFUL!!!!!
The bride was so laid back and easy going, along with the mother and the rest of the bridal party. It made our day GREAT!!!!
We love happy people.
And the hair that Malinda, Raina, and Shaney did was really really good. I give them credit for doing all of the updos and having everyone in the salon area. GREAT job girls.

Moral of story.

Be a nice bride and mother of the bride. No one likes a bitchy bride or person.

Our Emails

We send out weekly emails to everyone at on our client list that signs up. We do this to offer specials to our clients. We know that everyone needs a spa day, but can't always afford to come in as needed. We love to offer our clients great specials as a thank you for your business.

I know some of our clients get annoyed by this or may feel we are desperate for business. I am sorry you feel this way. And I hope I can change your mind on why we send emails.

I also hear all of the time how happy people are when they receive the email. It reminds them to book an appointment or purchase a gift certificate for a loved one. I have also heard that without this couplon I may not be able to afford to come in all of the time to receive my spa/hair services.

We love our clients and are happy to have them and keep them.

Think of the emails as a reward for being such a great person.

If you feel that the emails are annoying please click on the unsubscribe button.

Thank you,
Patrick Stanislawczyk

Nice Clients

I just got off the phone with a wonderful women. She and her husband are coming in for their anniversary. She is booking a facial. She is so nice and friendly. It makes my day when we get nice, understanding customers.
But when they are mean. They are MEAN!!!!
I have never understood why people are mean and hateful. You honestly get no where in life. All you get are people talking about you behind your back that you are a mean and hateful person.

Thank you to all of our wonderfully nice clients. It means so much to us at The Waterfront Spa and Salon.

We know we make mistakes at the spa/salon. We just ask for our clients to be understanding. We try our best to accomodate our clients, but sometimes we screw up.

Thanks,
Patrick Stanislawczyk

Email Blasts

Here at The Waterfront Spa and Salon we are always trying to treat our customers right. If you join our email list we send out wonderful specials that let you enjoy the spa at a reduced rate.
You may also book and purchase gift certificates online. We also confirm all of our appointments via email.
It is a great innovative system that we have.
You may go to www.waterfrontspa.com to sign up for our email blasts.
If you really do not want the email blasts you may unsubscribe. However, you may still book and purchase gift certificates online and receive your appointment reminders.

Start blogging again!

I am back to blogging.  I will doing my best to update this blog as much as possible.

The Waterfront Spa and Salon is doing great!  We have wonderful employees that are working hard to make your services with us as enjoyable as possible.