We also started doing this because an alarming amount of people do not show up for appointments and they do not call to let us know what is going on. In bigger cities clients know that they have to have a credit card in hand when they make an appointment. For the most part our patrons are understanding, but sometimes we do get customers who become mad and angry with us. I have also realized that those clients who become angry with us are the same ones that are usually late for appointments or do not show up for appointments. We are serious about our clients and we hope that our clients are serious about coming to us.
All in all taking the credit card reservations has been a very positive experience.
Thanks to everyone for understanding.
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